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How long does shipping take?
How long does shipping take?
We ship worldwide. Delivery usually takes 7–15 business days depending on your location. Tracking information will be provided once your order is dispatched.
Do you offer free shipping?
Do you offer free shipping?
Yes! We provide free worldwide shipping. Customs duties or taxes are the responsibility of the customer.
How should I care for my watch?
How should I care for my watch?
- Avoid extreme temperatures and strong magnets.
- Clean the watch with a soft cloth.
- Leather straps should not be soaked in water.
My order hasn’t arrived. What should I do?
My order hasn’t arrived. What should I do?
- First, check the tracking information.
- If there’s an issue, contact us at info@fairwhaletime.com.
Do you offer a warranty on your watches?
Do you offer a warranty on your watches?
Yes. Every Fairwhale timepiece comes with a lifetime warranty. We stand behind our craftsmanship and materials, ensuring your watch is protected against manufacturing defects for life. If any issue arises, our service team will assist you with repair or replacement.